X66 Privacy Policy — Your information is completely safe with us

X66 (referred to herein as "we", "us", or "x66") is an internationally licensed online gaming and betting platform. This Privacy Policy applies to the x66 website, mobile app, and all associated services.

The x66 Privacy Policy is designed to protect your trust and interests. By registering on our platform, playing games, or using any of our services, you agree to this Privacy Policy.

This Privacy Policy is aligned with data protection laws in Bangladesh and internationally, including the General Data Protection Regulation (GDPR). x66 believes transparency is the foundation of trust, which is why we are committed to keeping you fully informed about how we manage your data.

• This Privacy Policy applies equally to all x66 products and services.
• X66 is not responsible for third-party platforms or external links.
• Do not provide any information if you are under 18 years of age.
• This policy is provided in Bengali for convenience; in case of any dispute, the original English version shall prevail.

Under the x66 Privacy Policy, we only collect information that is necessary to deliver our services properly. We never collect data we don't need.

Identity Information

• Full name, date of birth, and National ID number (NID)
• Phone number and email address
• Current and permanent address
• Passport or driving license (for KYC verification)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and deposit/withdrawal records
• Betting and gaming history

Technical Information

• IP address, device ID, and browser information
• Login time, session data, and usage patterns
• Location data (only if permission is granted)
• Data Collected via Cookies & Tracking Technologies

Under the x66 Privacy Policy, collected data is used solely for specified purposes. No data is ever used beyond its intended scope.

• Account Creation and Management: For account registration, login, and identity verification.
• Service Delivery: For processing gaming, betting, deposits, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To handle your complaints, questions, and support requests.
• Promotional Communications: To notify you of bonuses, offers, and important updates (with your consent).
• Legal Compliance: To meet applicable legal and regulatory requirements.
• Service Improvement: To analyze and improve your overall experience on the platform.
• Responsible Gaming: To identify problem gaming behavior and provide appropriate support.

The core principle of the x66 Privacy Policy is that your data is never sold or rented. However, limited data sharing may be required in specific circumstances.

Parties with whom your information may be shared:

• Payment Processors: bKash, Nagad, Rocket, and other payment gateways — to process transactions.
• Identity Verification Services: Licensed third-party provider for KYC processing.
• Legal Authorities: As required by court order, regulatory directive, or applicable law.
• Anti-Fraud System: Specialized agencies for fraud and money laundering prevention.
• Technology Service Providers: For cloud storage and server services (under strict confidentiality agreements).

X66 uses industry-leading technology and processes to protect your personal and financial information. At the heart of our Privacy Policy is a firm commitment to data security.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• AES-256 Encryption: For stored sensitive information.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Operated by an independent third party.
• Data Center Security: International-standard servers with 24/7 monitoring.
• Staff Training: All staff are regularly trained on data protection practices.
• Least-Privilege Access Policy: Only authorized personnel have access to specific data.

The x66 website and app use cookies and similar technologies. The purposes of these cookies and your control options are outlined below in accordance with this Privacy Policy.

Cookie Type:

• Essential Cookies: For login sessions, security, and core platform operations — these cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze platform usage and enhance our services.
• Marketing Cookies: To show you promotional content based on your preferences (requires consent).

You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.

Under the x66 Privacy Policy, your data is never retained longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of the account and 5 years after closure (for legal purposes).
• Transaction Records: A minimum of 7 years for legal compliance.
• KYC Documents: 5 years after account closure.
• Log Files and Session Data: Up to 12 months.
• Marketing Information: Withdrawn consent results in immediate deletion of the relevant data.

Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

Under the x66 Privacy Policy, you have several important rights over your personal data. To exercise any of these rights, please contact our support team.

The x66 Privacy Policy takes a strict stance on protecting minors. Our platform is strictly for users aged 18 and above.

• No information is collected or stored from individuals under 18 years of age.
• Age verification is mandatory at the time of registration.
• If any data belonging to a minor is identified, it is immediately deleted and the associated account is closed.
• If parents have any concerns, they are welcome to contact our support team.

X66 may update this Privacy Policy when necessary. Any changes will follow the process outlined below:

• Updates will be published on this page, and the "Last Updated" date will be revised accordingly.
• You will be notified in advance of any significant changes via your registered phone number or email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You have the right to close your account if you disagree with any changes.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated team.

• Email: [email protected] (typical response time: 24–48 hours)
• Live Chat: Log in to the platform and start a chat directly
• Support Hours: 24 hours a day, 7 days a week

We take every complaint seriously and work to resolve it promptly. Your privacy is not just a policy to us — it is our responsibility.